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TeamCentric
 
OfficeCentric
 
ServiceCentric
 


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Read about the productivity tools
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TeamCentric is the core system of the ClientCentric service family. TeamCentric  provides you with the key features and functions to collaborate on key business information.  TeamCentricTM as a base will provide your team with the information required to serve your customer and your projects. Expand your TeamCentric base version with all its functionalities. Add Bookkeeping services, Project-Management services, and Travel-Serviceces. Those tools will further help you to optimize your work efforts and reduce the impact on your organization. ServiceCentric is the highest productivity standard you can reach with ClientCentric services. With ServiceCentric you'll receive the entire portfolio of all tools available. Above OfficeCentric you'll have access to extended collaboration tools such as a team-calendar, a forum, Polls, Meeting-Management, Marketing-System, Ticket-System, and Telephone-Integration.
 
           

Sales Force Automation

  • Territory Tracking and Assignment
  • Opportunity Management
  • Sales Order Entry
  • Advanced Forecasting
  • Mail Merge E-Mail/Mail
  • Order History
  • Support History
  • Probability Tracking
  • Deal Expiration Notification Report
  • Forecast & Quota Management

Customer Support & Management

  • Case Message Center
  • Case by Product Tracking
  • Priority Tracking
  • Case Assignment
  • E-mail case capture & creation
  • Case Tracking by Products
  • Case Tracking by Services
  • Knowledge Base

 

Employee Management

  • Employee Profile
  • Reminders
  • Employee Phone List
  • Employee Group & Territory
  • Employee Rights Management

 

Project Support & Management

  • Project Management Center
  • History to Project Tracking
  • Priority Tracking
  • Multi-Profile Project Groups
  • Knowledge Base